At Bagsouq, we’re committed to delivering quality products backed by reliable warranty support. Each item sold on our website includes a manufacturer’s warranty, ranging from 3 months to 1 year, depending on the product.

Warranty Duration

All Bagsouq products come with a warranty of 3 to 12 months (as specified per item).

Warranty duration is clearly mentioned on:

Product pages

Your invoice or order confirmation

 

What’s Covered

This warranty covers manufacturing defects, including:

Broken or faulty wheels, handles, or trolley systems

Defective zippers or locks

Cracks or structural failure not caused by external damage

What’s Not Covered

Damage due to airline handling, misuse, accidents, or impact

Wear and tear such as scratches, discoloration, or material fading

Loss of accessories or unauthorized repairs

How to Claim Warranty

1. Email info@bagsouq.com with the following:

Order number

Product name/model

Clear photos/videos of the defect

Description of the issue

 

2. Our support team will respond within 2–3 business days.

3. Once approved, we will repair, replace, or offer a partial refund, depending on the situation and product.